Terms and Conditions

Check in is at 4pm at Butlin’s guest services. Keys to the caravan will be issued together
with passes and the welcome pack. Please do not attempt to enter the caravan before 4pm
as security may ask you to leave. The caravan should be vacated by 10am on departure day
to enable the van to be cleaned before the next guests arrive. Please ensure that you take all
your belongings with you and leave the caravan in a tidy condition. All waste food and
drink should be removed from the caravan and the heating turned off.

The lead name per caravan is responsible for all guests in that van. A damage bond of £100
is charged on all breaks your booking will be confirmed once the damage bond has been
received, On adult only breaks, the bond is £250 to be paid via Bank Transfer and will be
refunded within 14 days providing there is no damage. In all cases of lost keys, sickness on
the carpets, bedding etc then the cost of repair/replacement will be deducted from the
damage bond.

On all breaks we accept guests to the maximum berthage of the caravan.

As per Butlins rules there must be some over 25’s in the caravan on all adult only breaks. On
family breaks Butlin’s do not allow all single sex groups.

SMOKING IS NOT PERMITTED IN THE CARAVANS, AT THE DOORS OR
WINDOWS. FAILURE TO COMPLY WILL RESULT IN YOU BEING ASKED TO LEAVE AND
NO REFUND GIVEN. THE DAMAGE BOND WILL ALSO BE KEPT.

No Dogs or animals are allowed, anyone found bringing a pet into our caravan will be asked
to leave immediately with no refund.

Butlin’s operate an open water policy whereby all children must be supervised by an adult
at all times around open water and under no circumstances go swimming in lakes, ponds or
moats.

Should you arrive at the caravan and find any damage or cleaning issues you must notify us
immediately on tidalcaravanbutlins@hotmail.com or you will be held responsible. Any problems arising whilst
at the caravan should also be notified while there to enable us to have someone come to the
caravan to check. We will not respond to any issues once you have returned home if not
notified to us whilst there.

Our caravan has mattress protectors and bedding provided, Please ensure none of the
bedding or mattress protectors are removed, Should any of our covers be removed then you
will be charged for replacements. We ask that should the bedding be soiled during your
stay that you notify us and leave the soiled bedding in the caravan for our cleaners to
remove.

A holding deposit of 20% will be charged on all breaks, Your Confirmation will state the
date your balance should be paid by. In all cases the holiday will be re-advertised should
payment not be received by the dates stated. The balance of all breaks will be payable 8
weeks before check in. If the break is booked with less than 8 weeks before the start date
then the full balance will be payable on booking. The deposit is non-refundable. Should
you wish to cancel the break once the balance has been paid, we will refund the balance
only using the following scale of weeks before your break. WEEK 8, 80%, WEEK 7, 70%,
WEEK 6, 60%, WEEK 5, 50%, WEEK 4, 40%, WEEK 3, 30%, WEEK 2, 20%, WEEK 1
10%. Should Butlins be closed for your break then the date will be rescheduled.

Please note that Butlins charge an admin fee of £10 per booking (raised to £20, 2 days
before the break starts and £30 on the day) which will be added to the cost of your
break. Any amendments to the booking will also incur a £10 Butlins admin charge.

We recommend that you take out private travel insurance for any circumstances that
are out of our control. We do not take responsibility for any loss or damage to personal
items within the caravan. The caravan should be kept locked at all times when not occupied
and during the night. Butlin’s reserve the right to change any advertised entertainment and
we cannot take any responsibility for this.

Passes are for entry to Butlins however we cannot guarantee entry to all attractions should
there be any restrictions or capacity reached. Caravan guests should queue for all shows
outside the venues in the designated areas.

PRIVACY
THE INFORMATION YOU SUPPLY TO US IS HELD IN ACCORDANCE TO DATA PROTECTION
ACT.

WE USE THIS INFORMATION TO FACILITATE YOUR BOOKING. WE ONLY SHARE THIS
INFORMATION WITH BUTLINS TO INPUT ON THEIR BOOKING SYSTEM. ONCE DETAILS
ARE WITH BUTLINS IT IS COVERED BY THEIR POLICIES.

WE THEN ONLY HOLD THIS INFORMATION FOR TAX PURPOSES.

YOUR INFORMATION IS NOT SHARED WITH ANY OTHER PARTY OR COMPANY AND WE
WILL NOT CONTACT YOU WITH ANY OTHER MARKETING.

YOUR DETAILS WILL NOT BE SOLD OR SHARED WITH ANY THIRD PARTY FOR THE
PURPOSES OF MARKETING OR RESEARCH